NICE Challenge Helpdesk

The officially supported web browsers for the NICE Challenge WebPortal are limited to Google Chrome and Mozilla Firefox. The WebPortal does not require Ado...

If you have an account on the NICE Challenge Webportal, your username and a temporary password should have been sent to your official educational/organizati...

You can reset your password to the NICE Challenge Webportal with the password reset form found on https://portal.nice-challenge.com. 

First, it is important to note that you need to have been a part of a reservation and that reservation will have needed to become live to have virtual mach...

The HTML5 console is launched by clicking the "HTML5 Console" button in the Open Consoles section within an Active Workspace. It shows up as a n...

We suggest using the HTML5 consoles before trying to use VMRC consoles. Using the HTML5 consoles are often simpler, require no additional software to be in...

If you are using the HTML5 Console you will need to use the "Send Alt+Ctrl+Del" button in the top right corner of the console to send this ke...

This message is usually due to the VM being in a "powered off" or "suspended" state. You cannot pull a console from a VM that is not in ...

Virtual machines (VMs) within NICE Challenge Environments can have two different interface types: graphical user interfaces (GUI) and command line interface...

If you are experiencing a popup notifying you that your session will be expiring soon that repeatedly opens despite choosing to extend your session, you sho...